This page contains information on the terms and
conditions for purchases from Bedzrus Ltd trading as outsideliving.biz
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Our Contact Details
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Registrered At
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BedzRus Ltd
t/a outsideliving.biz
100 Garnett Street
Bradford
West Yorkshire
United Kingdom
BD3 9HB
t: 01274 738073
f: 01274 738076
VAT number GB-84-54015-39
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Companies House
Cardiff
t: 0870 333 3636
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These terms and conditions apply to the purchase of any
goods / products from outsideliving and their associate web sites. By either calling
or accessing our website and placing an order you agree to be bound by all of
the terms, conditions and policies set out below or within the website.
Nothing in these conditions affects your statutory rights as a consumer.
Please read these terms and conditions carefully before placing your
order with outsideliving. outsideliving, at its discretion, may change, modify,
add or remove these terms and conditions at any time and therefore
it is important to read these terms and conditions each time you place
an order.
Contents
1. Definitions
'Buyer' means the person who buys or agrees
to buy the Products.
'Conditions' means the Terms and Conditions of sale set out
in this document and any special terms and conditions agreed in writing by
the Seller.
'Seller' means outsideliving.
'Delivery Date' means the date specified by the Seller when
the Products are expected to be delivered.
'Products' means those goods specified.
'Price' means the price for the Products including delivery,
packing and VAT.
'Regulations' means to The Consumer Protection Regulations
2000 and subsequent amendments (Distance Selling Rights).
'Tailored' means a Product that is non-standard.
'Address' means the physical address for outsideliving.
'Consumer' shall bear the meaning given in Section 12 Unfair
Contract Terms Act 1977.
'Contract' refers to any contract between the Buyer and outsideliving
(the seller) for the sale and purchase of Products incorporating these
conditions, whether completed electronically through this website or via other
means.
'Delivery Place' refers to the delivery address as specified by
you, the Buyer, on any Order.
'Order' refers to your offer, as the Buyer, to purchase
Products from with outsideliving, whether electronically or via other means.
2. Application of Conditions
Unless otherwise agreed in writing, these Conditions
shall apply to the exclusion of any other terms and conditions.
Each order that the Buyer places shall be deemed to be an offer by the
Buyer to purchase Products from outsideliving, the Seller, subject to these
conditions.
Each order that the Buyer places shall be deemed to be accepted by
the Seller and will become binding once the Seller issues a confirmation
to the Buyer or, if earlier, the Seller delivers the Products to the Buyer
in accordance with the delivery terms and conditions.
If for any reason the Seller does not accept the Buyer's Order, the
Seller will advise the Buyer as soon as practicable. This will mean that
there will be no binding Contract between the two parties.
The Buyer must ensure that the details that he provides the Seller
are complete and accurate and that he provides all the necessary
information relating to the Supply of the Products within sufficient
time to enable the Seller to perform the Contract in accordance with these
conditions.
Any typographical or clerical error or omission in any sales literature,
quotation, price list, acceptance of offer, invoice or other document
or information issued by the Seller shall be subject to correction
without any liability on the part of the Seller.
If any provision of these conditions is adjudged invalid or
unenforceable in whole or in part, the validity of the other provisions
of these conditions and the remainder of those provisions in question
shall not be affected.
If the Seller is not able to supply the Product and payment has
already been made by the Buyer, then following agreement between the Seller
and the Buyer, the Buyer's account will be refunded or re-credited with the
sum paid by the Buyer. The refund will be carried out as soon as possible,
in any event, within 30 days of the order. The Seller will not be obliged
to offer any compensation for any disappointment suffered.
3. Basis of Sale
Subject to the Buyer's right to cancel the Contract,
included within clause 13, the Seller shall sell and the Buyer shall buy the
Products in accordance with the Confirmation. No Contract exists between the
Buyer and Seller for the sale of any Products until the Seller has received,
processed and confirmed the order and the Seller has received payment in
full, (in cleared funds). Once the Seller does so, there is a legal binding
Contract between the Buyer and Seller.
The description of Goods shall be set out in writing in the Confirmation.
Any items that are not beds or the specified Product in the product
description on the web page that appears in any photograph or illustration
on the website or in product brochures will not form part of this Contract.
Examples of such items are vehicles, decorations, lamps, bed covers, and in certain instances
headboards, (unless mentioned in the product description). Such information
is for illustration purposes only and may not comprise part of the
Products.
Any specifications or advertising issued by the Seller and any descriptions
or illustrations contained within our website or brochures will not form
part of this Contract. Such information is by way of guidance or illustration
only, and may not bear any relationship with Products.
The Buyer shall not be entitled to assign the Contract or any part of it
without prior written consent.
The Seller may assign the Contract or any part of it to any person,
firm or company.
Outsideliving does not guarantee the continued availability of any range (or any
part thereof) of available products. A full refund will be given on any
part of an order that cannot be fulfilled in accordance with the refund
policy.
4. Price and Payment
The Contract price for the supply of Products shall be as
set out in the Confirmation. In the event of any increase in the cost to the
Seller of raw materials, labour, overheads, or any increase in taxes or
duties, or any variation in exchange rate the Seller may increase the
Price payable under the Contract upon written notice. If notice of price
increase is given by the Seller, the Buyer shall have the right to cancel
the order and receive back any sums they have paid.
Notice of cancellation must be received in writing by the Seller within
seven days of delivery of the notice of price increase to the Buyer.
If the Seller makes an error in the Confirmation or any invoice or
any receipt the Seller will correct that error within 60 days of being
notified of any error.
Payment of the Price shall be due on the date of the purchase order.
Payment shall be due before the delivery date and time for payment shall be
of the essence.
In the instance that payment has not been received and an order has been
confirmed, interest on overdue invoices shall accrued from the date when
payment becomes due on a daily basis until the date of payment at the
rate of 2% above HSBC's base rate in force at that time.
No payment shall be deemed to have been received until the Seller has
received cleared funds. There will be no delivery until cleared funds
have been received.
Payment for the Products and any delivery charges can be made by any
method shown on the Seller's website at the time the Buyer places an order.
Payments shall be made by the Buyer without any deduction whether by way
of set-off, counter-claim, discount, abatement or otherwise unless the Buyer
has a valid court order requiring an amount equal to such deduction to be
paid by the Seller to the Buyer.
Special Offers: To avoid abuse of special offer mechanisms, if multiple
special offers apply to the contents of your cart only one special offer
will be applied to the total. The offer that is applied to your total will
be the offer that grants the biggest discount to the contents of your
shopping cart.
5. Description of Products
The quantity and description of the Products shall
be set out in the Seller's confirmation.
The Seller may make changes in the specification of the Products which do
not materially affect their quality or performance required to conform with
any applicable statutory requirements where the Products are supplied to the
Seller's specification.
Photographs provided on the website are for illustrative purposes only and
may not exactly match the Product itself. Any major differences
have been noted within the product description.
6. Warranties and liabilities
The Seller warrants that the Products will correspond with their
specification at the time of delivery and will be free from defect in
quality, material workmanship and condition for a period of 12 months from
delivery, unless otherwise specified and subject to conditions set out below.
- The Buyer provides written (or email) notice of the defect
within 7 days of the time the Buyer discovers or ought to have discovered the defect; and
- The Seller is given reasonable opportunity after receiving the Buyer's
notice of defect to examine the Products in question and the Buyer (if asked
by the Seller to do so) shall return the Products to the Address at the Seller's
cost for the examination to take place there.
The Seller shall not be liable for a breach of the warranty if:
- The Buyer makes further use of such Products after giving
notice of the defect to the Seller.
- The defect arises as a result of fair wear and tear, willful damage,
negligence, misuse, abnormal working conditions or failure to follow our
oral or written instructions as to the storage of use of the Products.
- The Buyer alters or repairs such Products without our written consent.
- The Buyer has not paid the Contract price for the Products by the Payment date.
If any Products do not conform with any of the warranty, then within 30
days of us examining the defective Products, the Seller (at the Seller's
option) will either:
- Repair or replace such Products (or the defective part)
free of charge; or
- Refund the price of such Products (or a proportionate part of
the price) provided that the Buyer offers up the Products for collection
(or, if the Seller so requests and at the Seller's expense the Buyer
return the Products or the part of such Products which is defective
to the Seller at the Seller's Address).
If the Seller complies with the above the Seller shall have no
further liability for breach of any warranty in respect of such Products.
7. Delivery
Every order you place with us will be delivered direct to your front door,
normally free of extra charges. We work in partnership with a national
delivery company to ensure that your goods are delivered in pristine condition.
Deliveries are arranged with you either via a drop down box offering delivery dates at
the time of order or with you after the order has been placed via various communication
methods including telephone and email and are made on weekdays from 7.00 am
to 8.00 pm. We will do our best to deliver your items to you within 7/14 working days
UNLESS it is stated differently in the product description or graphical notices for the item you
are purchasing. Please read the product description and notices carefully for the correct
delivery time for each item. If no specific time has been specified, we will
deliver the item to you within 7/14 working days (excluding bank holidays)
from the date you receive confirmation that the order has been processed and
payment has been taken.
We deliver all items at the same time, if you order more than one item, we
will only delivery your items when all items have reached our dispatch
warehouse. For Example: - If you order a item that states Next Day delivery
with an item that does not state a delivery time, your whole order will be
sent out within 7/14 working days (excluding bank holidays). This would
also be the same if you order an item that states next day delivery with
an item that states 6 week delivery.
We are also able to dispatch part of your order ahead of items that take
longer to deliver, however it is up to you to contact us to arrange this.
We are unable to deliver to the following areas: - Channel Islands,
Northern Ireland, Eire, Isle of Man, Isles of Scilly, Isle of Wight, BFPO (British Forces
Post Office) addresses, Orkney, Shetland and the Scottish Isles.
We are also unable to deliver to the following postcodes starting with
AB | BT | DD | GY | HS | IM | IV | JE | KW | PA | PH | PO30-42 | TR21 and ZE. When
you place your order online with us, before the order is received by us, you will
be notified on screen if there are any difficulties with delivering to your postcode
area. Please take heed of this notice as outsideliving will not be responsible for
any delays or costs if the delivery address or postcode is 'adapted' to get the
order through the system. If you still require delivery to one of these areas,
please call us and we may be able to help, however you may incur a small additional surcharge
dependant on the actual delivery postcode.
We also offer a premium delivery service on selected items:
- Week days before 12pm (£10.00)
- Week days before 10am (£15.00)
- Saturday (£15.00)
Please contact a Customer Service Representative on 01274 738073 if you
wish to organise a premium delivery service, or to confirm any delivery
charges or email us at dispatch@bedzrus.co.uk.
If you are not in on the arranged day of the delivery, the courier will leave a
card with a contact number for you to call to arrange a new delivery date. Where
a delivery date has been agreed but you are not present to receive the
delivery, we reserve the right to charge a minimum of £25 to cover part
of the cost of the failed delivery and re-delivery. Please make sure you are able
to take delivery on the day you have arranged to avoid any unnecessary delays
or charges. If you need to cancel/re-arrange a delivery date, please do this by
contacting us at least 48 business hours in advance of the scheduled delivery
date to avoid any charges. We are unable to re-arrange deliveries within 48
hours of the scheduled delivery time.
Generally, where an order contains more than one item, all items
will be delivered at the same time once all items are available.
Goods will be deemed to have been delivered once delivered to the specified
address and outsideliving will not be liable to the customer for non-delivery of
the Products. Outsideliving does not need to satisfy itself that the person
accepting delivery at the specified address is the customer (or authorized
by the customer to accept delivery of the Goods). The Buyer is recommended
to take receipt of the delivery personally.
Dates and times quoted for delivery are approximate only. Outsideliving shall
not be liable for any direct, indirect or consequential loss, costs, damages,
charges or expenses caused directly or indirectly by any delay in the
delivery of the Goods.
If the Products ordered by the customer are not available or
discontinued and outsideliving is unable to deliver them to the Buyer within 60 days
(or any other time limit agreed by the both outsideliving and the customer), outsideliving
shall inform the customer of this; cancel the Contract; and reimburse any sums
paid by the customer (or which has been paid on the customer's behalf) under
the Contract to the person by whom payment was made no later than 30 days after
the due date for delivery of the Goods under the Contract.
All goods must be signed for by the person who paid for the items, or their
appointed representative. We are unable to deliver to unattended premises or
outside of customer addresses.
We do not accept any blame or liability for customers removing or disposing
of old goods prior to delivery. We do advise that customers only
dispose of old goods after acceptance of the new goods been delivered.
Deliveries made to business addresses will have the customers authority for
anybody in the building to accept goods on the customers behalf. Outsideliving will
accept no responsibility once the goods have been signed for at the requested
address.
IT IS VERY IMPORTANT THAT YOU, OR ANYONE ELSE YOU HAVE ARRANGED TO TAKE
DELIVERY OF YOUR ORDER HAS READ THIS PAGE AND IS CLEAR ON THE PROCEDURE FOR
ACCEPTING DELIVERIES WITH RESPECT TO SIGNING FOR THE GOODS.
Deliveries made by national carriers will be delivered by one man and
delivered to your front door. The services used will only deliver the ordered
items to the front door of the designated delivery address. This means that
if you reside in an apartment or a block of flats, the delivery driver will
deliver to the lobby of the building only. Please understand that the
logistics companies that offer a 'next day' service are not
insured to enter private premises. Please be aware that if you purchase a
product on a 'next day' delivery service and require assistance
with the positioning of the product, you must arrange the assistance
yourself.
Before you sign for the item(s)
- For insurance purposes, it is very important that
before you sign for your items, you check all external packaging for signs
of damage. Signing for the items without any extra notes will mean you have
accepted the goods "in good order". Transport damages cannot be claimed at a later date
if the delivery was signed for 'in good order'.
- If there are signs of damage to the packaging, you MUST
sign for the items as damaged. You MUST accept all items and call us
straight away, we will then arrange for ANY DAMAGED items to be replaced.
- You are required to email photo's of the damage before we can send
out replacements. All photos must be capable of clearly showing the damage.
- You must count the number of items that you are signing for. If any
items are missing, sign for them as MISSING, accept all offered items and
please call us immediately (or at the maximum, 48 hours after delivery)
on 01274 738073. We will then sort out replacing
any missing items.
- Please do not sign for your items as 'UNCHECKED' as this no
longer covers you as the customer for the insurance of the items.
NEXT DAY Delivery
NEXT DAY items will be clearly marked and the product code will start NXT.
Please do not order NEXT DAY items together with items that are not NEXT
DAY as we delivery your goods when the whole order is ready and the delivery
would be delayed. If you need to order other things along with NEXT DAY
items, please make a separate order.
All orders for NEXT DAY items must be submitted and payment taken (processed)
before 2.30pm to be delivered the next working day. If NEXT DAY orders are
received and processed before 2.30pm we assume you would like the goods the next
working day. We will send out the goods via a national carrier for arrival
between 8am and 5pm. Please ensure that you are able to take the delivery.
Where a delivery date has been agreed with our carrier and yourself (ordering NEXT
DAY items assumes you have pre-agreed to take delivery on the next working day),
but you are not present to receive the delivery, we reserve the right to charge you
a minimum of £25 to cover part of the cost of the failed delivery and re-delivery.
We will not send you status update emails once your order has been processed, instead
you will receive a 'Dispatched' email to confirm that the goods have left our warehouse.
If you would like your NEXT DAY order to be delivered before a specific time,
please contact us before 2.30pm on the day before delivery is set to take place.
This usually means you should contact us as soon as you can after placing your order.
8. Acceptance of the Product(s)
Other than where the customer acts as a Consumer, the customer shall be
deemed to have accepted the Products 5 working days after delivery to the
customer.
After acceptance the customer shall not be entitled to reject Products
which are not in accordance with the Contract.
On the rare occasion where an item is damaged in transit outsideliving
will, of course, offer to replace the damaged item, or part thereof
immediately upon receipt of the photographs of the damage. Please ensure that
you inspect the packaging carefully for damage before signing. If there are
signs of external damage, please sign the delivery document as
'DAMAGED' and accept all items. Please inform outsideliving of the damage
straight away and we will send out replacement parts as soon as is
practicable. Signing for the items without any extra notes will mean you have
accepted the goods 'in good order'. Transport damages cannot be claimed at a
later date if the delivery was signed for "in good order". WE ARE UNABLE TO REPLACE
DAMAGED GOODS THAT HAVE BEEN SIGNED FOR 'IN GOOD ORDER'.
The customer shall be bound to accept the products when they are
tendered for delivery by outsideliving or its business associates and delivery
shall be deemed to take place when the products are tendered for
delivery to the customer at the nominated address for delivery whereupon
the risk of loss, breakage or any other damage whatsoever shall pass to
the customer.
Damage in transit:
If goods arrive in a damaged condition you must make a note on the
carrier's delivery consignment note and accept the goods. It will be
your responsibility to inform us within 48 hours from delivery.
You must email (or post) us a picture of the damaged items, this is
very important as we need proof of damage to enable us to make a claim
on the delivery companies insurance.
Non-Deliveries:
It is the customers responsibility to sign for the correct number of
packages as shown on the carrier's delivery consignment note.
Any shortages must be noted on the consignment note and it will be your
responsibility to notify outsideliving within 48 hours of delivery.
In-Correct Goods:
The customer must notify outsideliving of any goods supplied incorrectly
within 72 hours of delivery. The goods must not be used and repackaged
in the original packaging to protect them from damage. Outsideliving will
arrange for collection of the goods and a replacement will be sent.
Alternatively we may request that you return small items back to us
by post and we will refund your postage costs. Replacement goods
will be dispatched upon return of the original goods.
9. Risk and title
As soon as we have delivered the goods to your door
you will be responsible for them. We will only deliver goods to the address
on the order and goods will not be left without a signature. From the time
of receipted delivery of the goods, any loss or damage to the goods shall
be at your own risk. Any transit damage to the goods or any package number
shortages must be noted on the delivery consignment note at the time of
delivery.
Risk of damage to or loss of the Products shall pass to the customer
upon delivery. If the customer wrongfully fails to take delivery of the
Products, then risk of the Products shall pass to the customer at the
time when outsideliving tendered delivery of the Products.
Notwithstanding any other provision herein title to the Products shall
not pass to the customer until the outsideliving has received in cash or cleared
funds payment in full for the Products and all other sums which are or
which become due to outsideliving from the customer on any account.
Outsideliving shall be entitled to recover payment for the Products
notwithstanding that ownership of any of the Products has not passed from
outsideliving.
The customer may not use or resell the Products before ownership has
passed.
The customer grants outsideliving the licence at any time to enter any premises
where the Products are or may be stored in order to inspect them, or where
right to possession has terminated, to recover them, and to use reasonable
force in doing so.
If the customer receives goods but then requires an immediate exchange
of the product for whatever reason, the customer is responsible for the
goods until such time the goods are replaced. Unless specifically specified by outsideliving,
the customer shall not use the product.
This is also true of mattresses. Due to hygiene restrictions we are unable to
exchange mattresses that have been slept on, even if a replacement has been
arranged (unless this is due to a manufacture fault). Under these circumstances,
the customer is liable for the cost of the replacement mattress and its delivery.
10. Insolvency of Buyer
This clause applies if:
- The Buyer makes any voluntary arrangements with its
creditors or becomes subject to an administration order or (being an
individual or firm) becomes bankrupt, or (being a company) goes into
liquidation (otherwise than for the purpose of amalgamation or reconstruction)
or
- An encumbrancer takes possession, or a receiver is appointed, of any
of the property of assets of the Buyer, or
- The Buyer, not being a Consumer, ceases or threatens to cease, to
carry on business, or
- The Seller reasonably apprehends that any of the events mentioned
above is a about to occur in relation to the Buyer and/or notified the Buyer
accordingly.
If the clause applies, without prejudice to any other right or remedy
available to the Seller, the Seller shall be entitled to cancel the Contract
or suspend any further deliveries under the Contract without any liability
to the Buyer. If the Products have been delivered but not paid for the
Price shall become immediately due and payable, despite any previous
arrangement or agreement to the contrary.
11. General
Neither party shall be liable for any delay or failure to perform
any of its obligations if the delay or failure results from events
or circumstances outside of their reasonable control, including but not
limited to strikes, lock outs, accidents, war, fire, reduction or
unavailability of power at the Seller's premises.
Provided that if any event referred to in clause 11 continues for
a period in excess of 30 days, the Buyer will be entitled to give
notice in writing to terminate the Contract.
Any notice required or permitted to be given by either party to the
other under the conditions shall be in writing and in the case of notices
to the Seller, addressed to the Seller at its Address or in the case
of notices to the Buyer, at the Buyer's address as provided to the Seller.
Failure or delay by the Seller in enforcing any provision of the Contract
will not be construed as a waiver of any of its rights under the Contract.
12. Headings
The headings of the Clauses in these conditions are
intended for reference only and will not affect the construction of these
conditions.
Representations: no statement, description, warranty condition or
recommendation contained in any price list, advertisement or communication
or made verbally by any of the Agents or Employees of the Seller shall be
construed to enlarge, vary or override in any way thereof any of these
conditions.
Additional costs: The Buyer agrees to pay for any loss or extra cost
incurred by the Seller through the Buyers instructions or lack of
instructions or through failure or delay in taking delivery or
through any acts or default on the part of the Buyer, its servants,
agents or employees.
13. The Buyer's Right of Cancellation
In accordance with the Regulations the Buyer has the
right of cancellation within 7 days except where a Product is tailored to
customer requirements and without fault.
To exercise the Buyer's right of cancellation, the Buyer must give written
notice to the Seller by letter or e-mail giving details of the Products ordered
and (where appropriate) their delivery. Notification by phone is
NOT sufficient.
Once the Seller has been notified of the cancelling of the Contract, the
Seller will refund the Buyer within 30 days back to the credit card used
or by cheque to the billing address initially supplied
for any sum that have been paid or debited from the Buyer's
credit card for the Products. A 5% administration fee will be deducted from the
total amount to be refunded to the buyer if the order has been processed for
bespoke/custom made orders including all custom mattresses unless it is the Seller who
cancels the order.
If the Buyer does not cancel the Contract in accordance with clauses 13,
the Buyer shall be deemed to have accepted the Goods (except any manufacturing
faults) and will not be liable to return the Goods to the Seller.
If the Seller has delivered the Products to the Buyer but the Buyer wants
to cancel the Contract, the Buyer must retain possession of the Goods until
the cancellation notice has been sent to the Seller within the relevant time
limit.
Mattresses we supply are supplied in protective polythene bags for protection.
For hygiene reasons, we are not able to accept the return of mattresses if they
have been used.
The Products can not be used. The Buyer will be responsible for returning
the Products to the Seller at the Buyer's own cost. The Products must be
returned to the address in the definitions section within 14 days. The Buyer must take
reasonable care to ensure that the Products are not damaged in the meantime
or in transit and return then in the packaging and condition they were
delivered to the Buyer.
If the returned goods are not received by the Seller in the condition in
which they were originally delivered; the Seller reserves the right to offer
only a partial refund to cover the cost of re-listing at a reduced price, or
having the product cleaned or repaired.
14. Proper Law of Contract
The Contract shall be governed by the law of England
and Wales and any dispute, question or remedy however-so arising shall be
determined exclusively by the Courts of England and Wales.
15. Limitation of Liability
The Seller's total liability in Contract, tort (including
negligence or breach of statutory duty), misrepresentation, restitution
or otherwise, arising in connection with the performance or contemplated
performance of this agreement shall be limited to the price paid for the
Products.
Nothing in these conditions excludes or limits the liability of the
Seller for death or personal injury caused by the Seller's negligence
or fraudulent misrepresentation.
The Seller shall not be liable to the Buyer for any indirect or
consequential loss or damage (whether for the loss of profit, loss of
business, depletion of goodwill or otherwise), costs, expenses or other
claims for consequential compensation whatsoever (howsoever caused) which
arise out of or in connection with this agreement.
16. Force Majeure
Outsideliving shall not be liable to you or be deemed to be in
breech of the Contract by reason of any delay in performing, or any failure
to perform any of outsidelivings obligations relating to the Contract if the delay
or failure was due to any cause beyond outsideliving's reasonable control including
but not limited to:
Acts of god, fire, explosion, epidemic, flood, war or other national
emergency, riot, civil commotion, lock-outs, strikes or other labour disputes
(whether or not relating to either party's workforce), restraint or
delays affecting carriers or inability or delay in obtaining supplies of
adequate suitable materials (eg fuel), import or export regulations or
embargoes (including the failure of the Company's suppliers to obtain
any necessary export permits, licences or other authorisations). Acts,
restrictions, regulations, bye-laws, prohibitions or measures of any
kind on the part of any governmental, parliamentary or local authority.
Provided that, if any event referred to in clause 16 continues for a
period in excess of 30 days, you shall be entitled to give us notice
in writing to terminate the Contract.
17. Data Protection
The Seller will take all reasonable precautions to
keep the details of the Buyer's order and payment secure but unless
the Seller is negligent, the Seller will not be liable for unauthorized
access to information supplied by the Buyer.
18. Complaints and disputes
If the Buyer has a complaint about the Goods or
service, the Buyer should contact outsideliving, the Seller by:
- Post: Please sent to the Address given in the definitions
section at the top of this agreement.
- Electronic e-mail to
sales@bedzrus.co.uk
- Telephone on (01274) 738073
The Seller will try to respond in writing to the Buyer's complaint within
14 working days of receiving it.
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Last Revised 10th June 2010
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