When you place an order, what happens next?
STANDARD DELIVERY
- You will receive an order confirmation email that confirms your order has been successfully placed at our website. The order will say STATUS: "Queued".
- Your order is now placed in a queue, while we check stock availability.
- If your items are in stock or will be in stock within 7/14 working days (or any time period desccribed on the product - excluding bank holidays) we will then process your order and take payment.
- If your items state specific delivery times, for example 14 working days, we will process your order and take payment.
- Once payment has been taken, you will receive an email from our shopping system stating your order has been "processed".
- We have 7/14 working days (or the delivery time stated on the product) to deliver your items from the date we send out the email stating your order has been processed.
- You will receive a "Dispatched" email confirming the goods are on the way to you the 1-2 days before delivery is due to be tendered. If you need to change the delivery date, please tell us as early as you can and at least 2 full working days before the delivery is due.
- We will not try and deliver your order without contacting you first. When we are ready to arrange the delivery with you, you will either...
- Receive a "Picked And Ready For Dispatch" email asking that you call or email us to arrange delivery. Arrangements can be made for delivery as late as 12pm the working day before you want to receive it. It is your responsibility to respond to this email when you receive it
or...
- Receive a telephone call direct from Outside Living to arrange the delivery, normally within 7 business days from the time of the order "Processed" email.
- If you contact us after receiving a "Picked And Ready For Dispatch" email and arrange a specific delivery date, you will receive a "Dispatched" email which confirms that the goods have left our depot.
- Before you take delivery of your order, it is very important that you read the "Delivery" page.
IMPORTANT:
 If we are unable to get the items to you within 7/14 working days (unless a specific time has been stated) we will NOT process your order. Instead, we will contact you to see if you would like to wait for your items. We will give you the option to either change the items or remove the items from your order.
If your card details are incorrect or are declined, we will send you an email to ask that you contact us to rectify the payment issue. You can telephone us on 01274 738073 if you receive such an email. Once any issues have been resolved, the order will be processed.
If you place your order over the phone, you will not receive any emails from us. We will only contact you by phone to arrange delivery. Please be aware that internet orders take priority and are generally processed and dispatched quicker.
Bank Holidays
Our offices, warehouse and showrooms are closed on bank holidays and therefore do not count as working days.
Not receiving emails?
Please ensure that emails from "outsideliving.biz" are not being diverted to your spam box. Please whitelist (which means accept) "outsideliving.biz" on your software so that you can receive emails normally from us.
Further information can be found in our Delivery Page and Terms & Conditions.
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